Free delivery on all jewellery shop orders UK.
Free delivery on all jewellery shop orders UK.
30 Day Change of Mind Guarantee (Online Orders)
Please note this policy excludes the refund or exchange of earrings or other body jewelry for hygiene reasons. It also excludes any item that has been specially ordered, been personalised or otherwise made bespoke for you.
Although we do our best to ensure our pictures and descriptions explain our products as clearly as possible, sometimes you may find that when your item arrives it's not quite as you expected, or you may have simply changed your mind.
Don't worry - we have a 30 day change of mind guarantee on all our items ordered for delivery from this website. All you need to do is send the item back in the post. You have to cover these costs.
Products must be returned unused and with all original packaging. You are responsible for ensuring the product is not damaged whilst in your care.
Damaged or Incorrect Items
If goods are damaged in transit or you receive an incorrect item. You will be required to return the damaged goods to us before we can ship you a replacement. In this instance all return postage costs will be refunded via the method used to pay.
How We Process Online Refunds
These will always be given via the same method used to pay. Allow up to five working days on receipt of the returned item to allow for weekends and bank holidays.
How to Return your Online Order
Contact us via the website message facility where we will give you the returns address. Replace the item(s) in the relevant packaging (e.g. ring box) as well as using the protective outer packaging provided. If this protection has been discarded please ensure the goods are safely packed - if it damages in transit it may affect our ability to give a refund. The item's box should not be tampered with i.e. covered with tape. Wrap the item in another protective box: this can be taped and secured. We will need to re-sell the item so please bear this in mind.
Post to the address detailed on the web site. You are responsible for covering all return costs, making sure enough has been paid to cover the contents of the parcel. If you have not paid enough, the costs incurred to us will be deducted from your refund.
Retain proof of postage from the Post Office (this is free of charge); if the parcel goes missing we cannot issue a refund without proof of your return.